Privacy policy

Last updated: October 1, 2026

This policy explains how Furavelo handles personal information when you browse furavelo.com, place an order or contact customer support. Contact us at furavelo.support@gmail.com with privacy questions or requests.

Information used by our store

Depending on your interaction with us, we collect contact and delivery details, billing details, order and payment-status records, selected products, account information and support communications. Return requests may include photos of items, tags and packaging. Shopify and connected service providers also process device, browser, IP address, cookie, shopping activity and privacy-preference information. Payment details are processed through checkout payment providers; do not email payment card numbers, passwords or identity documents to support.

Information comes from you, your interactions with the website, Shopify, payment providers, supplier partners and other services used to operate the store.

Why information is used

We use information to operate the storefront, process payments, route and deliver orders, provide order updates, review returns, respond to support requests, prevent fraud, maintain records and meet legal obligations. Website activity may also be used for analytics, personalization and advertising, subject to applicable consent requirements and your privacy choices. If promotional emails are offered, you can unsubscribe using the link in the email or by contacting support. Order and service updates may continue after a marketing opt-out.

Suppliers and other service providers

Supplier partners fulfill products directly. We share the order, delivery and contact information needed for fulfillment, tracking and approved returns with relevant suppliers and carriers. Items from different suppliers may require sharing with more than one fulfillment partner. We also use hosting, checkout, payment, email, analytics and connected advertising services. Information may be disclosed when required by law, to address fraud or security issues, to protect legal rights, or in connection with a business transfer, subject to applicable law.

Shopify and enhanced services

Our store is hosted by Shopify. Shopify processes personal information when you visit and buy from Furavelo. Shopify Network Intelligence is enabled and can use information about your interactions with our store, other merchants and Shopify to provide and improve services, including personalization and advertising. Information is shared with Shopify and other service providers that may operate in countries other than yours.

Learn about Shopify's processing and your rights in the Shopify Consumer Privacy Policy and Shopify privacy portal. Sharing for advertising may count as sale, sharing or targeted advertising under certain privacy laws.

Cookies and privacy choices

Shopify and connected services use cookies and similar technologies to support checkout, security, preferences, analytics and advertising. Where a consent banner is provided, use it to review or change your choices. Browser settings may also limit cookies, although this can affect store functionality.

Use our Your privacy choices page to opt out of eligible data sharing or targeted advertising. You may also email support to make a privacy request. Shopify recognizes Global Privacy Control signals in regions where the opt-out feature applies. A choice may apply to the browser or device used; you may need to repeat it on other devices.

Your rights and requests

Depending on your location and applicable law, you may have rights to access, correct, delete or receive a copy of personal information; opt out of sale, sharing or targeted advertising; withdraw consent; or appeal a request decision. Email furavelo.support@gmail.com to request assistance or appeal a decision. We may verify your identity and an authorized agent's authority before acting. We respond as required by applicable law and do not discriminate for exercising privacy rights. Some records must be retained to fulfill orders, prevent fraud or meet legal obligations. You may also contact your relevant privacy regulator.

Retention, security and international processing

Retention depends on the purpose of the information, account and order history, applicable recordkeeping requirements and unresolved disputes. We use service providers and reasonable safeguards, but no transmission or storage system is completely secure. Information may be stored or processed outside your country, where laws may differ; applicable transfer requirements continue to apply.

Children and other websites

Our store is intended for adult purchasers and is not directed to children. If you believe a child provided personal information, contact support. Links to other services are governed by those services' privacy practices.

Policy updates and contact

We update this policy when our practices change, revise the date above and provide additional notice when required. For questions, privacy requests or concerns, email furavelo.support@gmail.com.