Terms of service

Last updated: October 1, 2026

Shopping with Furavelo

Furavelo offers pet cleanup, grooming and everyday outing accessories through furavelo.com. These terms apply to use of our store and purchases. Please review the product description, selected options, shipping charges and store policies before placing an order. For assistance, email furavelo.support@gmail.com.

Product information and safe use

Choose the size, color, quantity or pack option that meets your needs. Photos may show accessories or settings not included with the product; the description identifies what is included. Colors can vary between screens. Follow the manufacturer's care and use instructions, supervise pets where appropriate and stop using damaged items. Product information does not replace veterinary advice.

Prices, payment and availability

Prices are displayed in US dollars unless checkout indicates otherwise. The final order total, including available shipping charges and applicable taxes, is shown at checkout before payment. Prices and stock can change. Cart placement does not reserve stock. If an item becomes unavailable or an order contains a material listing or pricing error, we will contact you about a correction, alternative or cancellation and refund any canceled paid amount. We will not charge an increased amount without your agreement.

Orders and fulfillment

Provide accurate contact, billing and delivery details. An order confirmation acknowledges receipt of your order; it does not mean the order has shipped. Supplier partners fulfill products directly, and items from different suppliers may arrive separately. Shipping charges, processing and delivery information are explained in our Shipping policy. Estimates are not guaranteed arrival dates.

Changes and cancellations

Email support promptly if you need to change or cancel an order. Include your order number. We will check with the supplier; changes or cancellation may not be possible after processing or shipment begins. If a shipped order cannot be canceled, review the return eligibility and authorization process.

Returns and refunds

Our Return and refund policy explains eligible unused-item requests within 30 calendar days of delivery, required photos, delivery-issue reporting and supplier-coordinated authorization. Contact us by email before sending anything back. Use only the approved destination or label provided after authorization. Return shipping is not automatically free.

Shopify and personal information

Shopify hosts our store and processes personal information when you browse and purchase. Shopify Network Intelligence may provide services using information about your interactions with Furavelo, other merchants and Shopify. Information is shared with Shopify and other service providers, including providers in other countries. Our Privacy policy explains processing, supplier fulfillment disclosures and privacy rights. You can review the Shopify Consumer Privacy Policy and use our Your privacy choices page.

Using the website

Do not use the store for fraud, unlawful activity, interference with its operation or unauthorized access. Website availability may be interrupted for maintenance or technical issues. Brand names and supplier images remain the property of their respective owners. Third-party services have their own terms and privacy practices.

Customer rights and updates

These terms and our store policies do not exclude consumer rights, warranties or remedies that cannot lawfully be excluded. We may update these terms for future use and purchases; the version in effect when an order is placed applies to that order. Questions about an order or these terms should be sent to furavelo.support@gmail.com.