Refund policy

Start every return by email

To request a return, email furavelo.support@gmail.com with your order number, the item you wish to return and the reason for your request.

Damaged, defective or incorrect items

Inspect your order after delivery and email us promptly if an item arrives damaged, defective or incorrect. Please contact us within 5 calendar days of delivery whenever possible so we can investigate with the supplier quickly. Include clear photos of the item and packaging, and keep the packaging until your request is resolved.

The five-day reporting request is not an automatic cutoff for a valid defect claim. If you discover an issue later, contact us so we can review it. This policy does not limit rights you may have under applicable law.

Standard returns of unused items

Email your return request within 30 calendar days of delivery for eligible unused items. Items must be unwashed, unaltered, undamaged and in their original saleable condition, with original tags, packaging and accessories where applicable. Used items are not eligible for a change-of-mind return; this does not exclude valid claims for defects or incorrect items.

Your unused-item return request must include clear photos showing the full item and its current condition, original tags, packaging and all included accessories where applicable. Also show any opened seals or visible marks. These photos are required for review before return authorization. Photo review does not replace the supplier’s inspection of the returned item before a refund is approved.

Wait for authorization and instructions

Contact us before sending any item back. Furavelo will review your request and coordinate with the supplier. If approved, we will email the approved return address or shipping label, packing instructions, the deadline for shipping your return and any applicable return shipping costs. Return shipping is not automatically free.

Do not send items to Furavelo’s business mailing address or to an address found on a supplier’s website. Use only the return destination provided in your authorization email. Items from different suppliers may require separate return authorizations and packages. Keep your return tracking number and proof of shipment.

Return review and refunds

Return authorization does not mean a refund has already been issued. Returned items are reviewed for eligibility and condition. Furavelo will email you about the outcome and any approved refund. Contact Furavelo by email for return updates and refund questions.